Vanilla Mastercard review rated 1.0/5.0 with 8 Comments: Paid for $200.00 card, store activated card and I have the activation #. Called the vanilla phone #. Vanilla gift mastercard Complaint Review: vanilla gift mastercard incomm non card activation--run aaround Nationwide. Consumer complaints and reviews about Vanilla Prepaid Mastercard in. Plus the $6.95 activation fee. That vanilla pre-paid mastercard:( valued at $200.00 off. Experience with Vanilla Pre-Paid cards? Ss_visa_tc and I liked that this one didn't have an activation fee. It's max $200 ($500 once. ![]() Have one of those Prepaid Mastercards that are branded as the ' and issued by 'Peoples Trust'? Here is their phone number if you need to call them: 1.800.652.9174 which is a toll-free call, you should even be able to call it for free from a payphone. If your card was lost/stolen and used fraudulently, you should have the same protections as you would with a regular credit card. Just a note from their Cardholder Agreement: 'If a Balance remains on the Card for more than six (6) months after the purchase date, we may deduct from the Balance a service fee of $2.50 per month beginning on the first month after six (6) months from the purchase date.' These cards are non-reloadable. For more information on Prepaid Mastercards and Visa Cards and Canada, take a look at my article on. I received my very first visa MasterCard gift on my birthday, so when I went online to activate it, I accidentally requested a replacement card because I didn't know what I was doing. It deducted 5.95 from my card, I didn't even know what I had done until a second card came in the mail. When I called, the lady #1 cancelled the replacement card I already received and said they would contact me by the end if the day to see what they could do about it.it is now 2 months later! I called today and lady #2 said they don't refund replacement fees, when I could have sworn I heard her say in the background.' One time reimbursement fee.' ![]() ![]() That the other lady had requested on my card! She then got very rude with me and got a horrible attitude with me! I'm going to call again tomorrow to get better luck with the manager! Don't buy vanilla visa! Buy American Express!! What a rip OFF!!!!!!! Vanilla MasterCard!!! I will never ever buy another one from them. ![]() I paid $100 for a card and paid activation fees but the stupid shoppers where I bought it never activated it. I have bought many before but never had a problem until this time. I buy them for my daughter's birthday and Xmas time so anyway after a month I threw out the stupid receipt, well lo and behold my daughter calls me in march to tell me that the card was declined. I called them and they said I need a receipt well after a few months and never having a problem before I three it out and now they won't reimburse me my $100.00. If they have problems activating cards then don't sell them. I have talked to a lot of people and they also have had this problem and they don't do dick about it even if it is their fault. So just warning people buy cards from other sources but stay away from the vanilla mastercard cause soon or later you will get caught too. Just thought I would share this so that it don't happen to you. I am on a pension and don't have a $100.00 to just throw in the garbage which is exactly what I did by buying from them.NEVER EVER EVER AGAIN. PEOPLE BEWARE. YOU WILL GET CAUGHT TOO SOONER OR LATER. I SHOULD OF LISTENED TO PEOPLE WHO HAD WARNED ME BEFORE AND I DIDN'T SO NOW I PAID THE PRICE. PLEASE BUY FROM SOME OTHER SOURCE RATHER THAN VANILLA MASTERCARD.THEY ARE ASSHOLES LITERALLY!!!!!!! I had a problem with my home phone that lasted from Jan.4th., 2014 until today, Jan.12th., 2014, when my service provider finally came in and repaired it. However, last week, having been without a phone for so long, and being a senior citizen with health problems I went out and purchased a magic jack and tried to set that up using a prepaid Vanilla MasterCard. It didn't work for me either. I did register the card as I was told to do but when I tried to make the set up of the magic jack on the internet it was refused repeatedly. I even phoned Vanilla MasterCard about it. Nothing has been done. I went shopping to a mall and tried to make a purchase with it, but it was again refused. I came home and checked out my card with Vanilla MasterCard and it then said that I had 2 purchases pending even though I was only trying to set up the one magic jack, not two. Neither will probably go through. Do you know why? I will tell you why. I scrolled down to the bottom of the page below account history and low and behold, in red letters, the third paragraph says. 'Due to changes in applicable law, gift cards purchased after March 31, 2012 may not be used for international transactions or purchases. Please use gift cards for domestic U.S. Transactions or purchases only.' Then it goes on to say.The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding ITC Financial Licenses, Inc. At Commissioner of Financial Regulation, Attention: Consumer Services Unit, 500 North Calvert Street, Suite 402, Baltimore, Maryland21202, phone 888-784-0136. Also it says in the 3rd. Paragraph directly above the red print '*The Card may be used in the U.S, and District of Columbia wherever Debit MasterCard or PULSE cards are accepted. The Card may not be used outside of the U.S. Or the District of Columbia including Internet and mail or telephone order merchants outside of the U.S. Or the District of Columbia. There you have it. I don't know where all of the rest of you live but I live in Ontario, Canada, and I purchased the Vanilla MasterCard in Shoppers Drug Mart here. I trusted Shoppers and have alerted them to the situation. I am also calling the police to find out where to call to report the sale of prepaid gift cards that apparently are not even legally used here. I still want to find out if Shoppers will refund my money, and also if they will remove these cards from the racks. They should not even be selling them here in Canada. Shame to both Vanilla MasterCard and to Shoppers Drug Mart and anywhere else they are sold., since March 31, 2012! This explanation may help some of you but not all of you. I'm sure there are many more problems with the card as well! Had the same issue with the monthly fees chewing up my balance on two cards. Tried to have customer service explain to me why mastercard would have service fees on a card that the purchaser has to pay $5 or so over the value to buy and then the merchant pays mastercard when I use it? The phone line got silent very quickly then some babble about keeping the card activated. To their credit they refunded $5 of the $7.50 they had taken off the card. Why you wouldn't just make the customer happy and refund the extra $2.50 is beyond me. However, they failed to tell me that I only had 5 days to spend it as the first day of the next month would mean another monthly service fee. Needless to say, the money is all gone again and now they won't do anything. The solution to the problem? Buy and AMEX card. No service fees!! Bought a 200$ prepaid mastercard and 75$ prepaid visa at Shoppers Drug Mart at the same time, Visa worked fine, Mastercard said 'System Error. Please Try Again Later'. So, after 3 days, I call customer service and the guy tells me that my card was never activated, and they can activate it if I get the receipt and mastercard scanned and sent to them, e-mail is [email protected]. Of course this e-mail doesn't actually connect to anything, and Gmail tells me this. Calling again, wish me luck in this scam stupidity.. I usually purchase Vanilla Mastercards because I do not like the idea of being tracked even more than I already am by Credit Card companies and the like. I realize I am still tracked this way, but it is a much better option than having a regular credit card. I purchased a $100 vanilla mastercard and had troubles immediately. When I first started purchasing these cards, I had no problems, but the last four cards I have had issues with - each issue worse than the last. I have officially given up on Vanilla Mastercard as I have tried all night to get my money put on my card. I believe it is an intentional scam hoping people won't follow up or follow up too long so they can take the money. This is complete b.s. Ive had to phone them three times now, and sent several emails. Customer Support keeps claiming that they have not received any of my emails. After I get this resolved - and I WILL get this resolved, it would cost me way more than $100 if you include my time + frustration. Done with them. Trying to find a reasonable way to purchase things online, and if I cannot, I will fore-go purchasing things online. In the end, the the merchants and credit card companies lose. This is a definite scam, no question about it. Our 13 year old daughter received two of these cards $50 and $25 for her birthday from friends. Presumably, this was a simple solution for busy parents (of our daughter's friends) who wanted to ensure she could get something she really wanted. Having put them in her desk drawer and forgotten about them, she went to use them recently and both were declined. After some investigation, it looks like monthly service fees eroded the balances down to zero. I have reviewed many of the comments on this board and some seem like they might be posted by damage control firms trying to re-direct the narrative on this product. The practice of winnowing down the balance of a gift card for an unsophisticated 13 year old (or unsophisticated consumer for that matter) is SHAMEFUL. I am frankly surprised that the Canadian regulatory environment allows it. The disgusting corporate managers at MasterCard probably have a position when questioned by the government - ie 'it costs money to run the call centre to support the cards and there is risk associated with fraud so we need to charge consumers to offer this invaluable service to Canadians, etc. Do not be fooled - you have effectively been mugged by MasterCard. I think the U.S. Is cracking down on this kind of stuff - it's too bad that Canada didn't act to set the example. I received a Vanilla mastercard as a gift. Wow, these people really know how to make a nice gift a pain in the ass. My card was already supposed to be activated, but they had no record of this. So I had to go to the store to find the activation code, but they wouldn't give it to me. So, i called them back and I have to scan my card, my ID etc etc. And call them back after 4 hours 'just to make sure they received it'. The people working at the call centre sound like they are doing drugs, the last lady was slurring and laughing at god know what. I don't trust these people with my ID and I would NEVER NEVER buy one of these Mastercards. I finally got mine to work. This is my second. I had problems with the second and the first, but I usually end up getting them to work. You have to wait approx. 1 Hour for them to activate, and then regitser online at VanillaMastercard.com. You then go to 'Register my Card' and put in your Zip Code. Mine wasn't working, it kept saying 'Zip Code Invalid' But the I changed my area from Usa to Canada. (I made the mistake of chosing the wrong area at the start) And it worked fine after. I purchased Borderlands and Audio Surf off of Steam:). .are the ones who don't register it. Here's a step by step for those of you too slow to use something as simple as a pre-paid card. 1) When you purchase the card, register it ASAP 2) Wait at least an hour after purchase before trying to use the card. 3) If it still doesn't work, call their toll free support line, and when it asks to put the card number in, simply enter 0 (zero) then # (pound), and you will get transferred to a live representative who will help you. I followed those three simple steps and have not had any issues. Now stop being retards. 'now stop being retards' denotes that you are a low class individual with little to no civility. These cards charge a $2.50 'administration' fee for not using the cards before 7 months after activation. However, as a gift card I have no idea when the card is activated. I lost over $75 in total off wedding gift cards because we waited to use them on furniture in our new home. We were under the 7 month limit but some of our loved ones purchased the cards before the wedding and had them handy, which meant that I lost 2 months on activation fees on a number of cards. And some were from showers and I hadn't actually kept them seperate (not knowing of this underhanded fee before my wedding). I believe that if you take money from my loved ones I should get the full amount of thegift! I think this is actually called fraud in other forms of finace. I did call and ask for help. The person hung up on me. Would you like to use any more bigeoted comments in defending a coropration pegged to steal from the middle and lower classes their hard earned money our are you about done sounding like a complete neanderthal? So i have bough a prepaid vanilla mastercard last friday and I have tried to use it online, and it said 'YOUR CREDIT CARD IS DECLINED.' I didnt know what was wrong with it and so i went back to the moneymart store and told em so, but the lady just told me that when I purchase the card it isnt actually $25 on the card so i was freaking out cause not only was there like an extra $4 bucks you had to pay along with $25. And so i went on the website and check the amount thats on it, and it showed me that i have $25 on it. So i was like okay, ill try today again (today is saturday). And so then i tried again and failed again. Then i found this forum from google and read that you have to activate it online by giving your postal code in capitals, And so I gladly did thinking that it would work. Do I have to wait abit after it is activated with the postal code? Because this card isnt freaking working yet and I am angered lol. Someone, Any Help!?!? I was trying to pay my cel bill online, which I promised I would pay that day to avoid a disconnect, so I bought a 200.00 vanilla card from 711. The card got declined over and over. Suffice it to say my phone got disconnected so it ended up costing an extra 45.00 in reconnection fees. (thanks vanilla!) So, I found out It takes 24 hours after you pay for it before you can make an online purchase. Yes, I logged in and pre-registered it with a postal code first but it still didnt work. On the webpage my balance was 200.00 but no funds were available. I phoned the 1800 number and their rep says its not their problem and there's nothing they can do. Its up to the retailer, apparently, to do another step after its sold and program it to enable it but they cant seem explain what that it is 711 is supposed to do. Went back to 711 and they said theres nothing they could do, and wouldnt do a refund because of potential fraud issues. (vanilla is the fraud) The next day, it miraculously started working after holding my money hostage. Its like buying a BigGulp with a timelock caveat that u cant drink it until the next day. What a $#$^%& joke! Very unimpressed. Dont waste your time and money. Run away from vanillamastercard.com Thanks for reading my rant. Whats up my fellow noobs, what you are experiencing is non registration. Please register your card and wait 1-2 hour after activation to use. Purchasing before activation leads to your money on hold for 7-10 days, gas pumps 4 days. As far as I know there are many fees such as Currency Xchange fee, declining fee, calling for help fee, activation fee, and much more. $24.99 product on purchase with $25 gift card will be declined, please leave a dollar or more as there are fees. 20% tip in restaurants Your card will be declined once it hits near rock bottom, they keep the rest. I'd make a business and become rich as Incomm they go through loopholes to take every cent off you. Fee you here, fee you there, the whole card is basically a big fee. I put a purchase on the card it failed the first time the second time it went through. The credit card company says there is nothing that they can do. So now my money is on hold for seven business days. The credit card company was rude and not willing to help. So basically if a merchant wants to be pricks they can reserve an amount four or five times the amount on your card. Cutting you off from your funds your money will just be floating around in no mans land, for seven business days. And there is nothing you can do to change that. Hi minnasan ^^/ i hope my tip will help u out bought 25$ vanilla today at shell gas and was pissed when it wasnt working for my online purchase. It kept declining my credit card # but i went online (like the 100th time =.=) everyone go here!! Www.vanillamastercard.com 1.write in ur card # (front of card) the expire date (ex:0411) and the 3 digit # thats located behind the card next to where u sign. 2.click the little red arrow. 3.fill out other info like ur home address (i think sorry ^^) Then u'll be in ur account. 4.you click on “register” i think below “account history”. It should say write in postle code or code--- MAKE SURE ITS YOUR POSTLE CODE IN CAPITAL LETTERS. Ex: Y6T F5R it has to be ur postle code!!^^ click submit and u should get a “ur card is ready for online purchasing etc”!! ^o^ went back to my online purchase and checked out and said “ur purchase has been sucessful blah blah blah” OMG FINALLY!!! Stupid postle code. I purchased my Vanilla Mastercard at about 8:00pm on a Tuesday. I could not get it to work all Tuesday night. The next day I came home from work at 5:00pm and tried the card at the www.vanillamastercard.com site and it worked. I selected the 'register card' option (funny how there are no instructions with the card telling you that it needs to be registered), and then logged out. At this point I went directly to tigerdirect.ca and spent $97 on the card and it worked without a hitch. I can't say that it will work everywhere, but it worked on the site I needed it to work on. One last thing. Last night I called their customer service 800#. There was no menu, it just asked you to enter the card numbers, which didn't work. Then it would just tell you to enter the numbers again. After reading here, I started pressing #, so I would do this: 1 (for english), #, #, 2 (for a service rep). Just press # until you get a different response and then press 2. I sat on hold for an hour, and when someone answered he claimed he couldn't hear me, mentioned how great the Vanilla cards are and hung up. I was convinced it was a scam and that I'd just wasted $100, but it turned out I had to wait until the next day for the card to work. If you're in Canada, contact Consumer Affairs. They have the power to fine these companies. Also, of course, contact the BBB. I went to their site last night and was surprised to not be able to find any complaints about the Vanilla cards. If you're in Manitoba, there's a law here that states if a consumer cannot get any satisfaction from a manufacturer then the store that sold the goods is responsible for correcting the problem. Most stores don't know about this law, but if you research the Government of Manitoba and Consumer Affairs you can come across the articles describing these laws. Purchased 2 days ago, my $100 card was registered on the mastercard website, with the balance clearly stating that there is $100 on it. It was declined due to insufficient funds upon attempting to purchase the new game Breach on Steam, approximately 15 minutes ago (long after the '24hr hold' period). The total price was $11.99USD. Keeping this in mind, I immediately opened up firefox to check out the balance of the card. Again, it clearly stated an un-touched balance of $100. I need this card for groceries too. Is it just going to crap out on me? I have contacted Vanilla Masterdard countless times, and get the same run around, some one will contact you, we will put in a request to see what's going on and get this resolved, they've given me countless numbers that didn't even work, and one that never picks up, or calls back. They have all my information and there is no reason someone shouldn't of contacted me by now. I have been dealing with this dispute since June 2010, It's now almost Jan 2011, and still I haven't got my money back, or able to talk to anyone about this. Vanilla Mastercard can't be trusted, it's a huge scam operation. I am now reporting them to the better business bureau, and joining the class action law suite against them, this is total BS, and I am not gonna let them, get away with this. DO NOT BUY A VANILLA MASTERCARD! You'd be better of just flushing your money down the toilet! Vanialla Mastercard and their customer service provide horrible customer service. Today (boxing day) I went shopping and used my cards, the cashier ended up having to refund me due to an error, once she tried to re-do the purchase the funds were declined by mastercard. The cashier tried calling them to release the funds, the customer service reps were extremly rude and said there was nothing they could do to release the funds. The cashier said she had called regarding this same issue before and they had no problems releasing the funds. The manager of the store i was shopping at along with all other cashiers agreed they had done it before. The customer service reps from vanilla mastercard would not even forward the call to a manager or supervisor, the service was extremly horrible. They said the funds on the card were there but they could not release them for 8 days. I don't understand how this is considered good customer service, I was a customer service manager and this was really unexpectable customer service. I, myself along with alot of people I know would buy these cards as gifts, and i swear, after today neither myself or anyone i know will purchase these cards again with all the hassle and horrible customer service that comes with it. Iam glad the store i was shopping at did everything they needed to in order to keep my customer service and kept me happy. DO NOT BUY THESE CARDS!!!! People, People, People!!! If you are a cardholder (CH) of a Vanille Mastercard If you read on the back of your cards the Terms and Conditions then you will know how to best your cards. Another thing these cards are not 'REGULAR CREDIT CARDS OR BANK CARDS'. I am a user of this product and when I purchased my first card I called customer service and asked questions about the card before I used it. Anytime you buy one of these cards you have to register you card for online and over the phone usage. If you use these cards for gas DO NOT swipe these cards at the pump it will pre-authorize about $75 to be placed on hold after a few days the money will be replaced back on you card. If in doubt always ask questions you will never know if you dont ask. Stop always assuming that someone is out to scam you do your homework and then maybe you will get the answers to the questions that you.ESPECIALLY WHEN IT IS YOUR FIRST TIME BE A CONSUMER OF A NEW PRODUCT. I have used a number of $200 Vanilla Mastercard with no hassle until my latest one. It took some time, but Vanilla was able to sort the problem out for me. I made an online purchase in US dollars. My card was in Canadian funds, so it did charge me the exchange fee (It's in the agreement that they charge you a percentage to do simple math based on the exchange rate). That's OK, I was expecting it. The problem came when the merchant processed the transaction the way they always do: they begin the transaction by pre-authorizing the total and then process a whole batch of their Mastercard transactions for payment in one lump sum later. In this case it was two days later, which would be fine, but the exchange rate changed over those two days. Mastercard was expecting a charge of 81.53 to come through and clear the pending funds, but the exchange rate fluctuation made the two day old charge 81.73 and the mismatch caused the funds to not clear. The merchant got his money, but the pending amount was still frozen on the card, leaving me with a 0 balance. Make sure to check your balance online. If you see pending funds on a foreign purchase, I bet this will happen to you also. I just called up Vanilla, followed their numbers to talk to a rep and in 2-3 minutes they cleared it up. OK so I was getting pissed off and having a hard time using my cards (50 and 100) managed to use 82$ on Steam before i got locked out. Then they just wouldn't work any where. I'm the kind of person that likes to solve their own problems so i took it upon myself to find a solution. After trying multiple different methods and getting DECLINED over and over i finally tried PAY PAL. Just register your card, make a Pay Pal account, set your credit card to the gift card, and go shopping. Just be careful to track your balance. Well I had my card and Im canadian, did a 50$ purchase to Blizzard for World of Warcraft stuff off a 100$ card, went through no problem. Went to use the rest to buy a 10$ game of Steam and it was declined, called customer service and was explained a 7 day wait for re release of rest of funds if I didnt call but said they seen the purchase was finalized so they could release it immediatly. Had my funds back in 2hrs and still a happy customer of 2years with them. Tips, register your card, the system is automated yes, 0# does not work but you can get a customer service rep from going through the frequently asked questions menu in the system, was annoying to find myself but was there, hope this helps folks. I bought a $200 Vanilla Mastercard, at a Shoppers Drug Mart Store. I Used it once, and when I went to use it again, it was declined. I called to see why, and there were two transaction that were not mine on this card. So somehow someone was able to make a copy, or something of this card. They told me I can fill out a dispute package, and it will take two months to here back! I filled out the package and attempted to fax it several times, and the fax number didn't work. So I mailed it. I called to check on it a month later, and they don't have my package, they said they never received it, and said it must of got lost in the mail? I sent it from a Canada Post Office, so I highly doubt this. So then they gave me another number to fax it to. This is gonna cost me $10.00. So in total, they have scammed me out of $110.00. And I have to wait another two months. So because they keep screwing me over, I am out that cash, and have to wait 4 months in total now, to hear anything back? This company is a total scam, these cards are not secure, and I highly recommend, no one buys them, go to your bank and get one from them! Purchased 25.00 card for on line use.Spent 11.29 of it and was saving balance for rainy day.Went to supermarket to buy a bag of dog food,(3.94) using card.Register would not accept.On second try it did accept 2.00.Phoned 1-800 number and after listening to lengthy mechanical gab I was finally able to scope out my balance.I was informed that I had one expenditure of 11.29 and another for 2.00. Total of expenditures 13.29.Balance 000.00.Do the math.A class action suit is pending at my end.I WAS MADE TO FEEL LIKE A TOTAL IDIOT AT THE SUPERMARKET. Inuire at my E-mail regarding suit and how you might acquire legal [email protected]. Alright, so i go to use the card for online purchase, says to me invalid card number or incorrect card number. So i said alright, perhaps I'll go to the website to see if there is anything i can learn there as to why it wasn't working. Sure enough, there was the tab to register the card for online use. I fill it out, says I can now use it for online and phone transactions immediately. So alright, go back to website where i was trying to purchase something. Bam!, still says incorrect card number. Can anyone explain? Consumer Reports in the U.S. Looked at 26 cards and ranked them based on fees, ease of use, and transparency about their policies and services. While the report focused on American prepaid cards, the dangers and pitfalls are relevant to consumers on both sides of the border. Prepaid cards, which act like debit cards but have their own set of rules and restrictions, are touted as an alternative to traditional bank accounts and credit cards and are marketed toward students and low-income earners with a history of poor credit. On the surface, it seems like prepaid cards are a good way to spend money without going into debt. That makes them ideal for post-secondary students – parents just preload a card with a fixed amount and don’t have to worry about their child living beyond his or her means. Once the money is gone you can’t use the card again until you load more cash. But prepaid cards come with hidden fees that aren’t apparent unless you comb through the terms and conditions. Activation fees, monthly service fees, ATM fees and transactions fees can eat up a good chunk of the money on your card. Visa, MasterCard and American Express all offer prepaid cards with different features so you’ll have to do your research to compare them. Most have a host of unnecessary fees that should be avoided. A non-reloadable prepaid card like MasterCard’s Vanilla card charges users $2.50 per month beginning on the seventh month after you activate it. You can use the card at any store that accepts MasterCard, but you can’t take out money at an ATM and you can’t reload the card. Related: Spend prepaid gift cards to avoid fees MuchMusic’s prepaid MasterCard is one of the worst offenders for charging high fees. You’ll pay $39.95 to activate the card, plus another $9.95 the following year. Your card expires after two years, and an inactivity fee of $2 per month will be deducted from any remaining balance. Not only that, you’ll pay $1.50 each time you reload the card and $1 to get your money from an ATM. RBC’s Visa gift card is one of the more reasonable prepaid cards on the market. There’s a $3.95 fee charged to the purchaser of the gift card; however the recipient won’t pay an activation fee or any monthly service charges while they use the card. The RBC Visa gift card requires an expiry date to process transactions, but the funds loaded on the card will not expire. You can buy the cards in denominations from $25 to $500. Despite their many disadvantages, prepaid cards are growing in popularity and are heavily advertised around the holiday season and for students to use while attending post-secondary. They’re promoted as a budgeting tool, allowing parents to control how much their child spends and making it impossible to go into overdraft or unwanted debt. The cards also give parents a way to get money to their child in a pinch. A better approach for mom and dad is to buy regular store gift cards that come without fees and expiry dates. A gift card to a grocery store chain like Loblaw or Sobeys can make sure your child is eating well while he or she is away studying. CIBC, TD and RBC also offer Visa Debit technology so you can use your debit card in the exact same way as a credit card while avoiding the fees that come with prepaid cards. Robb Engen blogs at Boomer & Echo.
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